Accommodation Quality

Our visitors deserve the best

Get London Graded

London boasts some of the best hotels, guest accommodation and B&Bs to be found anywhere. But, as with any businesses, there are some that do not hit the right standard. And these few can undermine the good work of the rest of the tourism industry in providing an excellent experience to our visitors.

The London Development Agency is helping to improve the quality of accommodation right across the capital and helping premises become star rated in the national grading scheme run by the AA and VisitBritain.

You can call 0800 077 8082 or email qualityLDA@live-tourism.co.uk to arrange an appointment for an advisor to call

Capital Stay

A toolkit to help you improve quality of your accommodation business

Running an accommodation business is not easy. Even the most profitable places need constant attention.

Capital Stay has been written for everyone who runs an accommodation business in London. It is designed to help you improve the quality of your operation which in turn will help you improve the quality of the service you offer your guests and improve your visitors' experience. And the more visitors enjoy staying with you, the more likely they are to return and to recommend you to their friends and colleagues. Repeat business greatly improves profit.

We have put together practical business ideas, interviews with successful London businesses and quick reference 60-second fact sheets on key business topics.

Helpful links for accommodation providers

Please click here for a list of helpful sources covering business advice, fire regulations, accessibility, training and skills and sustainability.